Refund policy

Return and Refund Policy

At Quality Picks Jewelry and Fashion, we want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help.

Returns

• You have 2 days from the date of delivery to return items.
• To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when you received them. This includes all tags and labels.
• For hygiene reasons, earrings and other intimate items cannot be returned unless defective.

How to Initiate a Return

• Contact our customer service team at qualitypicksjewelry@gmail.com with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send your item(s) back.
• Please note that you are responsible for return shipping costs, unless the item is defective, or we made an error with your order.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

Exchanges

• If you need to exchange an item, please contact us at qualitypicksjewelry@gmail.com. We’ll guide you through the process, provided the item is in stock.

Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 7 days of delivery, and we will arrange for a replacement or full refund, including return shipping costs.

Non-Returnable Items

• Custom-made, personalized items, and final sale products are not eligible for return or refund.

If you have any questions about our return and refund policy, please contact us at qualitypicksjewelry@gmail.com. We're here to help!